Friday, February 3, 2012

The Window Shopping Project: Walmart

I live in a small town twenty minutes south of the KC metropolitan area. To some it is a bedroom community. To others, this county seat is home. 7500 souls live in the county seat. When I moved here in the late 1990s, our town boasted one of the smallest Walmart stores in the country. The aisles were narrow and crammed with merchandise. Inside the front door, one could help themselves to a free bag of popcorn, munching material as a customer meandered the aisles and visited with your neighbors. It was as much a community center as it was a place to shop.

Our town supported two grocery stores and had a lively old-fashioned town square. That changed when the doors of our 24 hour SuperCenter opened just off the highway. One grocery closed its doors and several franchise fast foot restaurants sprang up around it as the business center of town shifted. I have read the articles attesting to Walmart's founding, its remarkable growth, and the fortunes of the Walton family (it has funded the development of the Crystal Bridges facility I mentioned in Wednesday's post).

I have read critical articles discussing its business practices and had direct encounters with long term employees. I have seen the websites that poke fun of the unconscious way people dress to shop there. I know that the role of their greeters is changing. I shop there myself about once a month, primarily for office supplies (ie, printer cartridges). But over the years I have purchased some clothing there--watches, a gigant red nightgown, underwear, a pair of jeans, and flip-flops when they are marked down to a dollar at the end of the season. Last spring, I purchased a tube of Equate's version of  Jergen's Natural Glow. 

The pictures in my collage where snapped early on a Sunday afternoon, after church and before football. I went with a short list of items I wanted to price, thinking they might be of interest to Rags readers. In the top row of photos, you'll see items from the cosmetics department. I was surprised to find CKOne, a scent I wore for a while 20 years ago. I cringed at the prices for women's anti-aging products though I don't use any of these. I was pleased to see a fairly extensive display of Burts Bees products and at least 32 patterns of Sally Hansen's Salon Effects nail polish strips. I found the bottle of Valerian root I wanted to help promote my "beauty sleep." I found a watch very much like the classic Timex I replace every two years or so. I think the last time I purchased one of these Indiglo style watches, I paid $30. The imitations were just $7.88. Friendship bracelets sat in a basket atop the jewelry counter for .50.

I'll soon need to get over my furtive sense of snapping photos as I shop, but as I wandered through the women's clothing I wondered to what degree each Walmart tailors its clothing merchandise to the local customer base. At this Walmart, there was a generous supply of velvet running suits, leggings, sweat pants & shirts, as well as yoga pants by Danskin. There were stacks of the Faded Glory jeans, a brand I once purchased ($10.88)when I discovered I was without jeans during a chilly weekend at the Lake. There were novelty t-shirts and gear to represent K-State or KU, whichever of our state teams a shopper might support.

There were scarves and belts and caps and straw bags for those who are eager for spring to arrive.  There was a full range of shapewear and undies in all cuts and fabrics and colors.  For years, I have purchased my cotton modified bikinis for no more than a $1 a pair.  I suppose I could still find that price if I waited for a sale, but on this day only the "Faded Glory" brand offered 3 pair for $2. I liked the sock monkey slippers and the leopard ballerina flats at $3. might have tempted me had they been in the right size.

One thing that sets "my" Walmart apart from the one that may be in your area is a fabric department.  A customer can still purchase notions by the yard, as well as basic yard goods.  You can sit on a stool and browse patterns if you're so inclined.  Here, you can find fabric tape and glue.  Some of the patterns were not as expensive as I thought they'd become.

At "my" Walmart, you can purchase a gun and hunting or fishing license, but not tires.  You can purchase food (even custom order a cake), but I found no scales to weigh oneself.  You can have your hair cut or replace your eye-glasses.  You can put in laps for exercise.  You can ask the clerk in the electronics department to install the minutes on your prepaid phone and he or she will do it.  I suppose aspects of small town life continue to characterize this store.

One unique feature, which brought Shybiker to mind, was the dressing area.  Typically, an employee sits at the desk in this "unisex" dressing area.  You'll see stalls for women, the disabled and men all in this centralized area.  And while, most women might not give a second thought to trying on menswear in a women's room, other shoppers have a different set of challenges.  I'm curious how many of us would utilize a unisex dressing area.  And I'm curious to know or hear about your experiences at your neighborhood Walmart.  Is it a love/hate relationship?

58 comments:

  1. Hi Terri,

    The last time i went to Walmart was 2 years ago.
    I do not like Walmart, too big,too crowded, too much for me.
    That is about all the same for all Montrealers,we do not like Walmart
    It is more a suburby thing Walmart for us.

    Have a good weekend

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    1. Arianne--In many areas of Kansas City, the Walmart stores are located in the suburbs, thus limiting shoppers to those with cars. In the past couple of years, our store has not actually felt very crowded.

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  2. The dressing rooms themselves have doors, right? It looks like they're closed.

    Most of the resale shops I frequent have unisex dressing rooms with doors or curtains per stall. I mean, you're IN a separate closed off area so I don't see what the big deal is?

    We don't have a Wal-mart. The only time I've ever been in one was when I was traveling and was stuck without a bathing suit (still didn't get one) and another time when we got some produce and packaged food there because it was 24 hours.

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    1. Jesse--yes, the dressing rooms have doors and usually, an attendent. I guess the thrift stores I visit that have dressing rooms do have unisex rooms, although I cannot recall a time that I saw a man go into one.

      Sometimes, I suspect that is how Walmart puts shoppers over a barrel. They locate in areas where people are starved for alternatives.

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  3. As an avid sewer, I was dismayed when Walmart made a corporate decision to phase out existing (and eliminate from new stores) fabric departments, citing poor return on investment. (Men?) This was a few tears ago, and after one year, they had to admit their mistake. The fabric department has been reistalled in my local Walmart, and I'm told that back in Seattle, they are doing the same thing. Even if the customer doesn't buy anything, they want a fabric department and a pattern counter to sit at. Now that fabric is back, I need to get back in the habit of stopping at Walmart, where I might or might not purchase fabric, but would always pick up something - shampoo, vitamins, food (first checking that it wasn't from China), or jewelry.

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    1. Beryl--DH and I have grown so thrifty in our grocery shopping that we no longer go to Walmart, although I used to think that the store brand Arabica beans were one of the best buys around. I purchase many of my toiletries when they are loss leaders at the grocery store in town, which pretty much whittles my shopping there to printer cartridges. It's either that or drive 20 miles. The cost of the drive prohibits buying the cartridges cheaper elsewhere.

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  4. I've never actually been in a WalMart; they hadn't come to the area where I lived before I moved abroad. ASDA is our equivalent over here; they were bought out by WalMart a few years back. Not quite the same, from what I understand, but I strongly expect that'll change over time.

    I always feel so *overwhelmed* by superstores. Sensory overload. Enormous department stores don't bother me in the same way. I'd bet that's more of a layout issue than anything else.

    I really am enjoying this current project of yours, Terri.

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    1. Ana--my brother works in corporate for Walmart and was slated to spend time in the UK this coming year until they came up with a workaround for all that travel. I had known there must be some form of "Walmart" in the UK. I know the first time that I visited a SuperCenter, I was overcome with choices. Sometimes, when we have too many choices, it is impossible to reach a decision. And, thank you, for the encouragement.

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  5. Hi Terri,

    I'm not a Walmart shopper - I'd have to drive to the suburbs to get to one. I enjoyed reading your piece, though, because there were so many echoes of growing up in small-town Canada - except for the part about having stores stock guns, which is a big no, no here. Just like Walmart has altered local landscapes, I can't help but see parallels the way chain shops along the popular downtown streets in Vancouver have edged the funky boutiques into the nether regions. They simply can't afford their leases any more, which now rival those of Rodeo Drive. Does that make sense?

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    1. Melanie--I believe we have just one Walmart in our inner city. And, yes, I know from Michael Moore films that Canadians feel far less need to own a gun. (I don't own one). Perhaps the one time I was in Vancouver, I was driven past all the swanky boutiques...but that would have been 5-6 years ago. V. seemed a very sophisticated city to me.

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  6. I am not a walmart shopper either but hear that one of them is being built about 2 minutes from the house so .....I'll probably end up being a walmart shopper.
    I can't believe you can get your hair cut in your walmart - Crazzzzy.

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    1. Bella--I've never had my hair cut there, but it is a possibility. I'm impressed that folks from more rural parts of my county will drive to Walmart once a month and spend an entire day there.

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  7. Like most of the above, I'm not a WalMart shopper, in fact I can make myself get a panic attack in there, from the overwhelming amount of light, noise and merchandise. We have filled a few prescriptions there as their med prices cannot be matched. Your WM sounds a lot more friendly than ours!

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    1. Patti--yes, it is a bright store, but I have never noticed the noise. In fact, one year, DH and I Christmas shopped the toy department there at 2 in the morning. We had the department to ourselves. I stopped filling prescriptions there. The pharmacist made an error on my birth date and seems to be willfully dense about changing his error.

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  8. We don't have Walmart here, thank goodness. But I'm very impressed that they have a fabric department! Wow! Is that the only place to buy fabrics in your town, or there other alternatives? If there were no others, or if the smaller independent fabric stores were run out of town by Walmart, then that would be sad.

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    1. Carolyn--you have a good eye for fabric. I wonder if anything in this department would impress you. Most of it seems to be fairly basic cottons, perhaps for quilt making and cute clothing for small children. To my knowledge though, it is the only place in town to shop for fabric.

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  9. Oh dear, I am afraid to say that I do shop at Walmart, not because it's my favorite place but b/c it's there. At ours a person can: get a haircut, buy a sub sandwich, get glasses, do your banking, get your nails done, have your baby's photo taken, get your taxes done, buy groceries and fabric, get your prescription filled, and buy anything else you might need. I, very seldom, buy groceries there but do purchase gifts/clothes for the grandkids (at Christmastime my grandson told me he'd like "anything from Walmart" -how sad is that?). I might also pick up make up, printer ink, undies, socks....things that I have to buy new. Maybe I'll pick up a pair of jeans or capris, but not much else for clothes. I buy many things second hand and I prefer that.

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    1. Linda--In my town, I often feel like Walmart simply has a captive audience. If it didn't in the beginning, it does now. Parts of my county are impoverished and the cost of a tank of gas to drive into Kansas City prevents shoppers from going further. I prefer thrifting too, but then there are many products Walmart sells that I can't thrift.

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  10. I don't shop at Walmart. I realize that I am overly rigteous about it, because I know that there are no retailers that have clean hands. I remain supportive of the campaigns that put a lot of pressure on Walmart, which because of its huge volumes can really affect the economic viability of its suppliers, and thus "sets the standard" within the retail industry.

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    1. Rad--your comment caused me to think of students I've had who worked in manufacturing for years, but found that their company was driven out of business by cheaper goods Walmart purchased elsewhere. I am also aware of contract workers for Walmart, some of whom, lived in an apartment DH & I own. They worked 7 days a week for not much money, but because they were from eastern Europe, former Communist countries, they felt they were rolling in the dough. Some of these workers had been architects, business managers, and school teachers in their home country.

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  11. I want to try those SH nail strips, they look fantastic!!! I've lived in places where the closest Walmart was a couple of hours away!

    In response to your questions on my blog, I'm almost 6ft tall and I forgot to say that yes the tights are really metallic but not showing to their full potential on those photos!

    Have a fabulous weekend!

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    1. Bri--thanks for answering my questions! I'm curious about the SH nail strips myself, as I'm not much at applying polish.

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  12. No Walmart I know of in NYC but I did to go to one when I was camp counselor in Virginia during college. When the counselors got our 24 hours off every two weeks, Walmart was the place to go. No other options! :) The Walmart was actually about a 30 minute drive from the camp, so not around the corner either.

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    1. Sunjo--I love it, a reader who sounds like a Walmart virgin! It must seem like an exotic place to you when you don't have them every 5 miles or so as I see in my midwestern city.

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  13. Our largest store is a Tesco. I live about 10miles from the nearest ASDA (UK version of Walmart). I have to say one of my New Year's Resolution was to patronise the shops in my local village (about 1 mile from my door) and which I cycle to.
    Sadly, we lost a delicatessan in the village a year or so ago. But we are lucky we have a small Waitrose, Marks
    and Spencer Simply Food,gift store, two book shops,a butcher,two chemists, two bakeries, a hardware store (where my 16-year-old has a part-time job and a couple of bars and coffee shops.

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    1. I do well at patronizing some local shops--the dentist, the eye doctor, the print shop, the hardware store. But as this year of window-shopping will reveal, I generally have to drive a distance for brand name clothing. And actually, I have to do this to thrift as well.

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  14. I live a ten minute walk away from Asda (the UK equivalent of Walmart) but try to avoid it if at all possible. Since Asda opened it's doors 2 years ago our 800 year old market has become a shadow of itself and 30% of our high street shops are now derelict as they cannot possibly compete with the buying power of a store that size and, as our town has one of the highest unemployment levels in the UK, you can't really blame people for choosing the cheapest option.

    Our's offers food & booze, clothes, cafeteria, toiletries, a bureau de change, cobblers, electronics, DVD & CD, photo booth and a chemist. x

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    1. SEveral people now have mentioned this "gutting" effect that discount retailers have on a local economy. One wonders how savvy shoppers can effectively fight back. Avoiding it is one thing. In many American cities, I have read of citizens fighting back politically before the store is built.

      No booze in Kansas Walmarts.

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  15. I survived unisex toilets in Belgium, so I reckon I could handle unisex changing rooms, though I think they would need to be built well enough to ensure privacy. As other commenters have mentioned, Asda is our version of WM, but it's more grocery store than WM used to be in OKC and SLC, where only snack foods were available. Perhaps that is how WM has changed in the 16 years I've been abroad. Asda stores are not conveniently located for us and in any case, the food prices don't compare well with my nearest supermarket, Morrisons. There are government controls in place here that I don't quite understand which control where stores can be built and how they can impact on the marketplace price wise. The larger supermarkets tend to be outside of town centers so one needs a car or taxi to reach them, whereas the Metro runs through villages and town centres where there are smaller specialised shops. As much as we can, we buy toiletries in chemists (drug stores), food at the green market, clothes in thrift or department stores. I have never formed the habit of buying clothing from supermarkets and tend to avoid those brands at thrift stores. As I mentioned earlier, I do tend to hit WM in the US for certain items I think are overpriced here.

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    1. Walmarts everywhere are now fairly full-line grocery stores. Ours has a bakery, a butcher, a green grocer, a deli. Everything BUT alcohol. In most cases, Walmarts around KC are also built towards the suburbs, thus eliminating the shopper without a vehicle. Like you, I tend to avoid Walmart brands in the thrifts as I'm not often impressed that it lasts. Imagine that, a thrift store snob!

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  16. Thanks for telling me about Burt's Bees...for some reason my grocery is phasing it out...the hand salve has worked miracles with my hands. I also am going to wear a denim shirt this week that I got at Walmart for $11. It is a great place for layering T shirts in multi colors...I think they are four or five dollars. When we drive through Texas...for hours on end...we always look for the small Walmarts and Dairy Queens...the favorite pit stops if we need a snack!!

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    1. Yes, Walmarts can be great places to stretch your legs. My 85 year old father-in-law goes there every morning for a lengthy walk. I don't know how many laps he does, but it is amusing to listen to him tell tales about shoppers who deliberately park their carts in his path.

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  17. I don't have a WalMart nearby so I don't shop there regularly but I don't have any philosophical grudge with them.

    Although some of their business practices have been criticized they sometimes do good.

    An article in Rolling Stone, always a source of environmental news for me, says that they mandated that trucks that work for them, mostly as contractors, upgrade their energy efficiency and this has been responsible for nationwide improvements in trucking energy consumption.

    To save money/packaging/shipping they pushed the industry into those concentrated smaller-sized bottles of detergents.

    Would the $4 generic prescription exist if WalMart hadn't instituted it?

    I've read other commentators who suggest that if the medical industry had to go hat-in-hand to Bentonville for business that health costs would moderate.

    Have you mentioned that 100 years ago the A&P chain encountered similar resistance from local groceries? I'm not saying that WalMart is good but now and then it seems like they use their position to make changes that help people.

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    1. Rose--I want to track down the Rolling Stone article. We have a Walmart distribution center located within 15 minutes of it and their trucks race up and down the highway just north of town. I suspect that Walmart is a major employer in our county.

      I had been unaware of their impact on detergent sizes, though I was aware of the prescriptions. Love the comment on the medical industry.

      I've felt that I've needed to walk a fine line in this post, as I have a family member in good standing with Walmart. :)

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  18. I shop at our local Walmart weekly for the grocery, household, and health and beauty items. we live in a pretty big area, so it's always very busy and usually a disorganized mess. It's a love/hate relationship for sure. Most of the time the people are rude and it's an unpleasant experience, but it's one of the cheaper places for groceries, so I just suck it up and do it. Heather

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    1. Heather--I don't notice the rudeness so much in my store, but that may be due to its location in a small town. I know I often make use of the self-checkout, which prevents the need to stand in line, when I am only purchasing my printer cartridge.

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  19. I shopped at Wal-Mart a lot when they first opened. But then the service went downhill and a Target opened nearby. Target is a much more pleasant shopping experience, I think. But I am amused by the fact that, among people I know, Wal-Mart is widely scorned while Target is almost chic. They're not really very different, when you get right down to it. I think we are swayed by lighting and store design much more than we realize!

    I know that many object to Wal-Mart's business practices and corporate politics. But someone I know said that Target "plays Good Cop to Wal-Mart's Bad Cop." I suspect this is true.

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    1. Anne--Thank you for saying this! I have thought the same thing...that if Walmart just changed their design ethic that people might shop there again, in spite of their ethical objections. There is one Target store that I avoid like the plague though because their parking is so poorly laid out.

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  20. Your project is true journalism; I'm fascinated with your reporting. I live in the inner city with no Walmart in sight.

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    1. I'm surprised a bit that Walmart has not built a store in your area. I know it was a big deal several years ago, when they built one in KC.

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  21. We have a Walmart in our small city. I've shopped in it perhaps 3 times in the 10 or so years it's been here. I can't stand the big box shopping experience and would rather achieve frugality almost any other way! I'm pretty committed to stores that have a fairly local ownership, even if I have to pay a bit more for that.

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    1. Mater--I try to keep my Walmart shopping to a minimum also, but it has already gutted many of the local merchants in my town. I know a former local owner of a delightful glass shop who eventually went out of business. A gun shop with a target in the window has replaced it...

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  22. I only go to the dreaded WM (as we call it) a few times a year. It makes me sick--i have to lie down when i get home.

    Interestingly, as you note, Arkansas is benefiting from the philanthropy of the Walton family. The U of Arkansas is rolling in money! The Honors College was given 200 million dollars--more than the endowments of many colleges. We visited when my daughter was offered a scholarship--she ended up going elsewhere, but i loved the school and the town.

    Our fabric section closed a few years ago.

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    1. I laughed at loud when I read that you have to lie down when you get home! I hate having to go into a strange Walmart--as the layout of the store is often different and when I am lost, I might literally have to wander for minutes to find the item I ventured in to buy. I had been unaware of their benificence to the U. of Arkansas, but I do know on our recent trip that from Buena Vista to Fayetteville, seemed to be one HUGE metropolitan area in the NW corner of Arkansas.

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  23. Walmart hasn't arrived here in Brisbane yet but I loved the description of the personal touches that your old-style Walmart still offers ... fabric, patterns and notions etc are long gone from our local K-Mart and I remember when an elderly man would charge 20 cents for you to weigh yourself on the HUGE scale and write your weight down in both metric and imperial. He was so sweet.

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    1. Desiree--We have only a few KMarts left and I have wondered whether to include them in this month's focus on discount department stores. Our Walmart needs your kindly man!

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  24. Walmart. No, we don´t have those over here, but maybe we have some similar horrible places.
    Hardware stores, stores for electronics, malls, huge markets= I hate them all. I feel dizzy, panic attacks are near, we´re I forced to shop in them.
    Come to think of it, I actually don´t like the fancy shops either. Shops, where only a few items are on display, and the saleswomen are " breathing in my neck ".

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    1. Big "warehouse" sized stores do trouble me with their overwhelming size. When we shop them, we are generally very focused in our shopping. We go in for one thing and leave fast.

      I'm worried about future months when I DO have saleswomen "breathing down my neck."

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  25. amazing blog!!!i'm following you!!!if you like mine, do the same!!!

    Freaky Friday

    Freaky Friday FB FanPage

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    1. Sabrina--Welcome to Rags! I will make a visit to your blog soon.

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  26. fascinating stuff....love Burt's Bees!!

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    1. Young at Heart--I've not actually used many Burt's Bees products. I do like their lip balm, and I'm curious about their colored lipstains.

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  27. I don't shop at Walmart myself - just the sight of their crammed parking lot makes me anxious. Like Rad, I think I've read too much about their unfair employment policies and sweat-shop labour practices to want to support them, but again, like Rad said, it seems that there aren't any retailers out there who care about these things anyway, so I'm not singling Walmart out or anything.

    As for unisex fitting rooms, I don't have a problem with those in theory. As long as the fitting rooms have proper walls and a door, I don't care who's in the next "cubicle". :)

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  28. The Waves--You know I have seen women be fairly relaxed in a single sex dressing area. They will often step outside the cubicle and ask a waiting person about the fit, etc. I'm not so sure I would want to do that in this dressing area.

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  29. I live outside the US so there is no Walmart here - however if there was I'd wish for it to be just like yours !
    Whenever I go to the US I usually go to the one in VA, Pottomac and I can pend hours in there, I have picked up some nice blazers and dresses :)

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  30. I LOVE these photos.
    And I think you live near me? I'm a Kansas girl now (near 135th) but have lived on both sides of state line.
    Angela

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  31. I really love this post. I miss Walmart. True, there are many negative reviews about the store, but I did manage to find good deals there, and the stores give employment to thousands of people.

    Here in Indonesia, Walmart somehow didn't succeed. Strange enough, a French retailer, Carrefour, is threating to kill the traditional market and mom n pop stores now.

    Rather sad. But the only constant thing in life is change. That's why human - unlike the dinosaurs - survive. We adapt and overcome.

    Visit me:
    LeeAnne, Style N Season
    http://stylenseason.blogspot.com

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  32. I can't shop in a WalMart. I just can't. I don't like the way that they operate their business, and the way that they treat their employees (women, in particular). I also believe that even though you feel like you have an overwhelming choice -- you are only able to purchase those things that are able to make it through their corporate filters.

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